Privacy
You're in control. We don't store passwords, we only access what you allow, and we use your data only to plan better Disney days.
Connected
Shared only while you're in the parks, and only while you're using the app.
Only the permissions you choose. You can change or revoke them anytime.
Manage permissions
Your information helps us build smarter plans and real-time updates for you.
Plan optimization
We don't use your personal data to train AI models. Your data stays yours.
AI boundaries
Export your data, review what we have, or delete it. Anytime you choose.
Your data
Effective February 26, 2026. Last updated June 11, 2026.
Rope Drop Hero ("we," "our," or "us") is a mobile application developed and operated by Rope Drop Hero, LLC ("Company"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Rope Drop Hero iOS application and any related services (collectively, the "App").
By downloading, installing, or using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.
We collect information that you voluntarily provide when creating an account, using App features, or contacting us for support:
When you use the App, we automatically collect certain technical and usage information:
We access publicly available data to power App features, including:
We do not purchase or receive your personal information from third-party data brokers.
We use the information we collect for the following purposes:
Rope Drop Hero uses artificial intelligence to power several features. We want to be transparent about how your data is used in connection with AI:
When you interact with Park Ranger, your messages and relevant context (such as your current park location, active quest, and party preferences) are sent to our AI processing infrastructure to generate personalized responses. Conversations are processed in real time and are not used to train AI models. Conversation history is retained for the duration of your active session to maintain context and is not stored permanently on our servers.
Quest Builder generates personalized trip itineraries based on your stated preferences, party composition, trip dates, and current park conditions. Your input data is processed by AI models to create and refine plans. Generated quests are stored in your account for your reference and are not shared with other users.
Starlight Concierge subscribers may receive AI-generated Morning Briefings, Evening Recaps, Live Trip Copilot suggestions, and Post-Trip Analytics. These features process your trip activity data, reservation data, and park conditions to generate personalized content. This processing occurs on our servers and the resulting content is delivered only to you.
AI features are powered by third-party large language model providers (currently OpenAI). When processing AI requests, we send only the minimum context necessary to generate a response. We do not send your email address, account credentials, or payment information to AI providers. Our agreements with AI providers prohibit them from using your data to train their models.
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
We retain your personal information for as long as your account is active or as needed to provide you the App's services. Specifically:
When you delete your account, we will delete or de-identify your personal information within 30 days, except where retention is required by law.
We implement appropriate technical and organizational measures to protect your personal information, including:
No method of electronic storage or transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
You can enable or disable location services for the App through your iOS device settings at any time. Disabling location services will prevent GPS navigation, location-based Park Ranger recommendations, party location sharing, and automatic park arrival detection. Core features such as wait times, crowd calendar, and trip planning will continue to function without location access.
You can enable or disable push notifications through your iOS device settings. Disabling push notifications will prevent you from receiving Lightning Lane alerts, dining availability alerts, and Starlight Concierge notifications such as Morning Briefings and Proactive Rebooking alerts.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us using the information in Section 12.
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object. Our legal basis for processing your data is your consent (for optional features like location and AI) and contractual necessity (for providing the App's core services). To exercise your GDPR rights, contact us using the information in Section 12.
Rope Drop Hero is designed for use by families visiting Walt Disney World. Account registration and management requires the user to be at least 18 years of age. The App is intended to be used by a parent or guardian who manages the account and trip planning on behalf of their family, including children.
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child under 13, please contact us using the information in Section 12.
The App may contain references to or integrations with third-party services, including Walt Disney World properties, dining establishments, and other attractions. This Privacy Policy applies only to the Rope Drop Hero App. We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with.
Rope Drop Hero is not affiliated with, endorsed by, or officially connected to The Walt Disney Company or any of its subsidiaries or affiliates. All Disney-related trademarks and content are the property of The Walt Disney Company.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy within the App and updating the "Last Updated" date at the top of this document. For significant changes, we may also provide notice via push notification or email. Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Rope Drop Hero, LLC
Email: privacy@ropedrophero.com
Website: https://ropedrophero.com
For data deletion requests or CCPA/GDPR inquiries, please include "Privacy Request" in your subject line and provide sufficient information for us to verify your identity and locate your account.
